SHIPPING & DELIVERY POLICY
Last updated: June 2026
Where We Ship
We deliver to Antigua & Barbuda, Grenada, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Dominica, Montserrat, Barbados, and Belize.
Processing Time
Orders are processed within 2–3 business days. You'll receive tracking information via email once your shipment leaves.
Shipping Timeframes
- Standard delivery: 7–12 business days after processing
- Timeframes depend on island location and carrier availability
- Delivery windows are estimates — actual times may vary
Shipping Costs
Shipping costs are calculated at checkout based on order weight, destination island, and carrier availability.
Tracking
All shipments include tracking. Monitor your delivery status via your tracking number sent by email.
Delays & Force Majeure
We are not responsible for delays caused by customs clearance, weather, carrier delays, or other circumstances beyond our control. Island accessibility may impact delivery windows.
Damaged or Lost Shipments
Report damage or loss within 5 days of delivery with photographic evidence. We will file a claim with the carrier and work toward resolution.
Support
For shipping questions, contact helpdesk.delwaves.com